Return and Exchange Policy

At VETERAN ROAD GUARDIANS LLC, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return or exchange process as smooth and transparent as possible. Please read the following policy carefully.

1. Return Eligibility

• Returns or exchanges must be requested within 30 calendar days from the date of delivery.
• Products must be returned in their original condition — unused, undamaged, and with all original packaging, labels, manuals, and accessories included.
• Customized, personalized, or engraved products are not eligible for return or exchange, unless there is a manufacturing defect or damage during shipping.
• Products that have been used, altered, or damaged by the customer are not eligible for return.

2. How to Initiate a Return or Exchange

• To begin a return or exchange, please contact our customer service team at [email protected] within the 30-day period.
• Provide your order number, the item(s) you wish to return or exchange, and the reason for the request.
• Our support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping.
• Do not send back items without an RMA number, as we may not be able to process your return.

3. Return Shipping

• Customers are responsible for return shipping costs except when the product is defective, damaged during shipping, or if the wrong item was sent.
• We recommend using a traceable and insured shipping method for returns, as we cannot be responsible for items lost in transit.
• Please ensure the item is securely packaged to prevent damage during shipping.

4. Refund Process

• Once we receive your returned item and verify its condition, we will process your refund within 7–10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable unless the return is due to our error.
• Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

5. Exchanges

• If you want to exchange your product for a different model, color, or size, please specify this in your return request.
• Exchanges are subject to product availability.
• If the replacement item has a different price, the difference will be charged or refunded accordingly.
• Exchanges follow the same shipping and return guidelines as above.

6. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us immediately at [email protected] with photos and a description of the issue.
• We will arrange for a replacement or full refund at no additional cost to you.
• Please do not discard damaged items until instructed, as they may be required for claim processing.

7. Non-Returnable Items

• Personalized or engraved pens (unless defective)
• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Gift cards and downloadable digital products

8. Cancellation Policy

• Orders can be canceled before they are shipped.
• To cancel an order, please contact us as soon as possible.
• Once an order has shipped, cancellation is no longer possible, but you may return the product after delivery according to the return policy.

9. International Returns

• International customers are responsible for customs duties, import taxes, and return shipping fees.
• Returns may take longer due to customs processing and shipping times.
• We recommend checking your country’s return regulations before ordering.

10. Contact Us

If you have questions or need assistance with a return or exchange, please reach out:

• Email: [email protected]
• Phone: 707-891-4296
• Address: 21242 Breton Ln, Huntington Beach, CA 92646, USA

We are committed to resolving any issues quickly and fairly to ensure your satisfaction.